Refund & Cancellation Policy

Donations made through Sahyog Foundation are voluntary contributions to charitable causes. Because funds may be disbursed to campaigns quickly and 80G tax receipts are issued upon successful payment, donations are generally non-refundable. This policy explains the specific exceptions.

1. When a Refund May Be Issued

We will review and, where appropriate, issue a refund in the following cases:

• Duplicate payment — the same donation was charged more than once due to a technical error.
• Incorrect amount — a payment gateway or platform error resulted in a charge different from what you intended to donate.
• Unauthorized transaction — you believe your payment method was used without your authorization. Please also report this to your bank/card issuer.
• Fraudulent campaign — if a campaign is found, after investigation, to have misrepresented its purpose, Sahyog may offer refunds to affected donors at its discretion, or redirect undisbursed funds to a verified cause.

2. When a Refund Will Not Be Issued

Refunds are not available simply because a donor changed their mind after a successful, correctly-processed donation, or because a campaign did not reach its fundraising goal (partial funds raised are still disbursed to the cause unless otherwise stated on the campaign).

3. How to Request a Refund

Contact us at [CONTACT EMAIL] within 7 days of the transaction, including your payment ID (shown on your receipt) and the reason for your request. We aim to respond within 3-5 business days.

4. Refund Timeline

Approved refunds are processed back to the original payment method via Razorpay, typically within 5-7 business days, though your bank may take longer to reflect the credit.

5. Effect on Tax Receipts

If a donation is refunded, the corresponding 80G receipt is void and cannot be used for tax deduction purposes. We will notify you if your receipt is affected.

6. Recurring (Monthly) Donations

You may cancel a recurring donation at any time; cancellation stops future charges but does not refund past ones, except under the exceptions in Section 1.

7. Contact

For refund requests or questions: [CONTACT EMAIL].